Mayor Island & Bay of Plenty

These guidelines are intended to provide recommendations for accessing emergency medical resources and providing on-scene treatment to diving emergencies.  Divers and dive operators are responsible for ensuring that necessary emergency equipment, including oxygen, and trained personnel, are available.  These guidelines assume that all advanced life support skills, such as defibrillation, intubation, IVs, and the administration of medications are performed by properly credentialled and authorized personnel.  Further, the guidelines assume that on-scene personnel are able to establish communications with both the Coast Guard or Fire Department/EMS, and the Divers Alert Network.

Emergency Contacts

IN THE EVENT OF AN EMERGENCY YOUR FIRST PRIORITY IS TO CONTACT THE COASTGUARD ON CHANNEL 16 VHF RADIO AND WAIT FOR FURTHUR INSTRUCTIONS

If diving from a boat with a radio telephone the local emergency channel is SEACOM on CHANNEL 3 or TAURANGA COASTGUARD on CHANNEL 16


Nearest communication and how to contact local emergency medical care.

There are three phones on Mayor Island found in Southeast Bay, the most accessible is located in the caretakers house (the blue house in the centre of the housing complex ashore the bay)

Pilot bay is a well populated area for handy assistance; if a phone is required a phone box is located at the Mount hot pools at the base of the mountain.

Contact numbers

In case of an emergency the following numbers can be contacted.

EMERGENCY MEDICAL SERVICES :        111

DIVERS’ ALERT NETWORK :                     0800 4 DES 111

AUCKLAND HYPERBARIC CHAMBER :    (09) 4455922

COAST GUARD :                                         CHANNEL 16


Local

TAURANGA LIFEGAURD :        (07) 5755595

TAURANGA COAST GUARD:    (07) 5794631

TAURANGA HOSPITAL:            (07) 5778420

TAURANGA PORT :                   (07) 5728899

DEE ST MEDICAL CENTER :     (07) 5754057

MARITIME SAFETY :                 (07) 5752079

TAURANGA POLICE :                (07) 5788199

If there is a delay with medical services oxygen can be supplied via The Mount Surf Club at the base of the Mount.

If transport is delayed Dee St Medical Centre can be reached by travelling from Pilot Bay's Mall Rd and tuning right at the roundabout on to Mount Maunganui, Main St, travel approx 4 km till you pass Central Parade shops then left to Dee St.

Dee Street Medical Centre


Some Guidelines

If the diver is clearly in need of medical assistance, the first call made should be to an agency capable of arranging emergency medical care and transportation, such as the Coast Guard (from sea), or local EMS agency or fire department (from shore).  At a minimum, the following information should be provided:

  • the location of the diver/emergency   (GPS coordinates, if necessary and available)
  • the diver’s current status, particularly:
  1. Is the diver conscious?
  2. Is the diver breathing?
  3. Does the diver have a heartbeat?
  4. What are the patient’s vital signs (if taken)?
  5. What are the other signs/symptoms which resulted in the need for medical attention?
  • the cause of the emergency.
  • the emergency care being provided.
  • the destination and ETA, if the vessel will be transporting the patient to shore.
As the situation evolves, additional information, such as the boat speed, position, markings, updated patient condition, etc., may need to be provided.  Those caring for the patient should anticipate and be prepared to respond to such questions.

If it is unclear whether the diver needs emergency medical care, or emergency medical care has been requested and on-scene personnel wish to obtain medical advice or consultation, the Divers Alert Network (DAN) may be contacted at 0800 4 DES 111.

As a general rule, if the call is being made from the water, the Coast Guard should be contacted on VHF CHANNEL 16.  If the call is being made from shore, the local emergency number 111 should be used.

A vessel may contact the Coast Guard using a cell phone by dialing (07) 5794631.

When using a cell phone to call 111 from outside a port, it is particularly important to give good information on vessel position, since it is possible you may be connected to a dispatch center which is not the closest, geographically.  In general, if your vessel will not be bringing the patient to shore, it is best to contact the Coast Guard, which can also facilitate or provide emergency transportation.

Emergency Medical Care

General Points

  • Suspect a diving emergency any time the patient developing signs/symptoms has dived within the past 24 hours.
  • Don’t rule out other causes of signs and symptoms, e.g. allergic reactions, heart attacks, etc.
  • Perform initial assessment and institute any necessary resuscitative measures.
  • Administer oxygen via non rebreather mask, demand valve, or other method that provides a good mask seal and a high concentration of oxygen.
  • Remove the patient’s dive gear and suit as carefully as his or her condition permits.
  • Prevent heat loss and rewarm as appropriate.
  • Evaluate the patient’s condition frequently, paying particular attention to changes in level of consciousness and respirations.  Changes should be documented for later use by medical staff.
  • Obtain and record information on patient’s dive profile.
  • Transport diving equipment with patient.  The diving equipment should be left in the condition in which it was found.
  • Transport the patient level, in a left lateral recumbent position, by ground, in an aircraft pressured to sea level, or by aircraft flying at lowest safe altitude (less than 1,000 feet, if possible).
  • The Divers Alert Network may be contacted by on-scene medical personnel or by the physician remotely managing the case.
  • Be prepared to provide personnel investigating the dive with detailed information about the events and your observations

Acutely sick dive emergency patients

  • Rapid transport to a medical facility should be a primary concern.
  • Oxygen should be continued until patient reaches the medical facility.
  • An IV should be started and a 500 ml bolus of normal saline, or other balanced salt solution should be administered, followed by an infusion of 250 ml/hr.
  • The rescuer should document changes in the patient’s signs, symptoms, and vital signs which occurred en route.
  • Seizures should be anticipated and treated promptly by protecting the patient during the seizure and resuming the administration of oxygen as soon as possible.

Stable dive emergency patients

  • If the patient is not receiving IV fluids, give the patient warm, non-alcoholic fluids if this can be accomplished without interrupting the delivery of oxygen.  Plain water is best.  Fluids containing large amounts of sugar or caffeine should be avoided because of their diuretic potential.
  • Oxygen should be continued until the patient reaches the medical facility.
  • Perform a baseline neurological examination which tests at least orientation, eyes, facial movement, hearing, sensory perception, and balance and coordination, if possible.
  • Transport to a medical facility for further evaluation and treatment



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